This Privacy Policy explains how STARPHONE LLC ("STARPHONE", "we", "us" or "our") collects, uses, shares, and protects information in connection with our websites, apps, and communication services, specifically our product TelAudio (collectively, the "Services").
By using the Services, you agree to the practices described in this Privacy Policy.
We collect the following categories of information:
To operate the Services, we process metadata related to calls and messages, such as:
Text messages (SMS/MMS) and voice calls you send or receive using TelAudio may be temporarily processed and stored for the purposes of delivering the communication, spam and fraud prevention, troubleshooting, and where necessary for legal or compliance reasons.
We do not use the content of your communications for advertising.
Information you provide when you contact support, respond to surveys, or participate in beta programs.
We use the information we collect for the following purposes:
We do not use SMS for marketing or promotional campaigns.
Where required by law (for example, if you are in the EEA or UK), we rely on the following legal bases:
We may share information with:
To route and deliver calls and messages.
For hosting, analytics, payments, support, and fraud prevention.
When required by law or to enforce our Terms.
In the event of a merger or acquisition.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We retain account and billing information for as long as your account is active and as needed to comply with legal, tax, and regulatory requirements.
Call and message metadata is retained for a period consistent with our operational and legal obligations.
Message content and call recordings (if offered and enabled by you) are retained for a limited time and then deleted or anonymized, unless we are required to preserve them for legal reasons or abuse investigations.
We may use cookies and similar technologies on our websites to:
You can control cookies through your browser settings. Some features of the Services may not function properly if cookies are disabled.
You can update certain account information in the app or by contacting support.
You may opt out of marketing emails by using the "unsubscribe" link in the email or contacting us. You will still receive important service-related messages.
Contacts can opt out from receiving SMS from a TelAudio Number by replying "STOP" or another supported keyword. We honor these opt-out requests as required by law and carrier rules.
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. You can make such requests by contacting us at privacy@telaudio.com. We may need to verify your identity before responding.
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.
However, no system can be guaranteed 100% secure. You are responsible for maintaining the security of your account credentials.
The Services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will take steps to delete it.
Your information may be stored and processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws different from those in your jurisdiction. We take appropriate safeguards to protect your information consistent with this Privacy Policy.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Services after the effective date of the changes constitutes your acceptance of the updated Privacy Policy.
If you have questions or requests regarding this Privacy Policy, please contact us:
STARPHONE LLC
Email: privacy@telaudio.com