These Terms of Service ("Terms") form a legally binding agreement between you ("you" or "User") and STARPHONE LLC ("STARPHONE", "we", "us" or "our") governing your access to and use of our product TelAudio, including its websites, mobile applications, software, and related services (collectively, the "Services").
By creating an account, using a TelAudio virtual number, or otherwise accessing the Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must not use the Services.
1.1 Secure virtual numbers & communications
TelAudio provides secure virtual phone numbers that use number masking to allow Users to make and
receive voice calls and one-to-one text messages (SMS, and where available MMS) through our applications
or integrated third-party platforms, without revealing real personal phone numbers.
1.2 Not a carrier
STARPHONE LLC is not a wireless carrier or traditional telecommunications operator. We provide an
application-level service (TelAudio) that operates over networks owned and managed by licensed carriers
and communication providers.
1.3 Non-marketing, conversational use
The Services are designed primarily for manual, user-initiated, one-to-one conversational communication,
such as online marketplace transactions, job callbacks, customer follow-ups, rental inquiries, and
similar direct interactions. The Services are not intended for bulk messaging, marketing campaigns, or
automated outreach.
1.4 No emergency services
The Services must not be used to contact emergency services (such as 911). You must maintain alternative
means of communication for emergencies.
2.1 You must be at least 18 years old and capable of entering into a binding contract.
2.2 You must provide accurate and complete information when creating an account, including a valid mobile phone number and, where required, identity verification or payment details.
2.3 You are responsible for safeguarding your account credentials and for all activity conducted through your account. Notify us immediately of unauthorized use at support@telaudio.com.
3.1 Assignment of numbers
STARPHONE LLC or its providers assign one or more virtual phone numbers ("TelAudio Numbers") for your
use. You do not own these numbers; they are licensed while your account remains active.
3.2 Number changes
We may reclaim, reassign, or change TelAudio Numbers to comply with carrier, regulatory, or operational
requirements, with reasonable notice where possible.
3.3 Service limitations
Delivery of calls and messages depends on third-party networks. We do not guarantee uninterrupted
service or delivery of any specific communication.
3.4 Lawful use
You must comply with all applicable laws and regulations, including TCPA, CTIA guidelines, carrier codes
of conduct, and these Terms.
4.1 You may not use the Services for illegal, abusive, or harmful purposes.
4.2 Prohibited uses include, but are not limited to:
4.3 No bulk marketing or campaigns
You may not use the Services for mass texting, promotional campaigns, or automated programs unless
expressly authorized in writing and fully registered with applicable carrier requirements (e.g., 10DLC
or Toll-Free verification).
4.4 One-to-one conversational use
Messages must be sent only to individuals with whom you have a direct relationship and who have provided
prior express consent.
4.5 Abuse monitoring
We may monitor usage patterns (not message content, except as permitted by our Privacy Policy) to detect
abuse or non-compliance.
5.1 You are responsible for obtaining legally valid consent before sending SMS messages.
5.2 All TelAudio Numbers must honor standard opt-out commands such as STOP.
5.3 HELP requests must return program and support information.
5.4 Failure to comply may result in suspension or termination.
6.1 Plans and pricing.
Access to the Services may require payment of subscription fees, per-minute voice charges, per-message
charges, or other usage-based fees as described in your plan or on our website.
6.2 Billing.
You authorize us (and our payment processors) to charge all applicable fees to your selected payment
method. All payments are non-refundable except where required by law.
6.3 Taxes and Surcharges.
You are responsible for all applicable taxes, regulatory fees, and carrier surcharges that may be added
to your invoice.
7.1 We may require you to provide additional identification information, business documents, or proof of number ownership to comply with KYC/AML, fraud prevention, or telecom regulations.
7.2 We may suspend or restrict Services if you fail to provide requested information or if we reasonably suspect fraud, abuse, or regulatory risk.
8.1 The Services may interoperate with third-party carriers, aggregators, cloud providers, app stores, and other services ("Third-Party Services"). We are not responsible for Third-Party Services and do not control their availability or performance.
8.2 Your use of Third-Party Services may be subject to additional terms from those providers.
9.1 Our IP.
All rights, title, and interest in the Services (excluding your content) are owned by STARPHONE LLC and
its licensors.
9.2 Your content.
You retain ownership of the content of your calls and messages. You grant STARPHONE LLC a limited,
non-exclusive, royalty-free license to process, store, transmit, and use such content solely as
necessary to provide and improve the Services, enforce these Terms, and comply with law.
10.1 Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10.2 By using the Services, you consent to our collection and use of information as described in the Privacy Policy.
11.1 The Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of dealing.
11.2 We do not warrant that the Services will be uninterrupted, secure, or error-free, or that messages or calls will always be delivered.
To the maximum extent permitted by law:
Some jurisdictions do not allow certain limitations; in that case, these limits apply to the fullest extent permitted.
You agree to indemnify, defend, and hold harmless STARPHONE LLC and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
14.1 We may suspend or terminate your access to the Services, with or without notice, if we believe you have violated these Terms, engaged in fraud or abuse, or created risk for carriers or other users.
14.2 You may terminate your account at any time by following instructions in the app or contacting support. Certain data may be retained as necessary for legal and operational purposes.
15.1 These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles.
15.2 Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, USA, and you consent to such jurisdiction.
We may update these Terms from time to time. When we make material changes, we will post the updated Terms on our website and update the "Last updated" date. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.
If you have questions about these Terms, please contact us at:
STARPHONE LLC
Email: support@telaudio.com